Facilities

Fan Services are our information Points located around the venue.

The Fan Services Ticket Office is located outside on Level 1 opposite the canal, if you have any queries with your tickets or app, please head to this office before trying to enter the venue.

Inside the venue, if you need any support, there are 2 Fan Services locations on Level 1 (opposite Block 112) and Level 3 (behind Block 323). Our team will be on hand to support you with any queries you may have.

With 32 food and drink concessions, including bars, premium restaurants, lounges, and club spaces, there’s plenty of food and drink available, plus official merchandise from the event.

There will be official merchandise on Level 0, Level 1, Level 2 and Level 3.

Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Note that Co-op Live is a cashless venue, and we’ll only accept contactless or card payments.

We don’t want you to miss out, so we strongly advise you arrive as close to the advertised door time as you can. There’s plenty to do inside Co-op Live before the event starts.  

We will always let you know when doors open for each individual event on the event page. We will also always try to let you know showtimes, however these are not always available and can change at the last minute. We don’t want you to miss out, so please always arrive with plenty of time to get through ticket checks and security once doors are open. For safety reasons we do not share the end time. Curfew for evening events is 23:00 unless otherwise stated. 

Yes, we want you to have a good time and to enjoy yourself. That said, please be mindful of people around you, and don’t stand on seats or block walkways, stairways or aisles. To keep everyone safe, please don’t climb, crowd surf or mosh either. We love our fans, and we strongly encourage you to be considerate and look after each other. 

We’re always here to help. If you have any questions or issues in the venue, please speak to one of our team at the Fan Information Points or around the venue. We’re often able to help in the moment and would strongly recommend you speak to somebody rather than raising the issue after the event. Although we love engaging with fans on social media, we can’t always deal with issues raised there at the right time.  

We’ve made sure that Co-op Live is about more than the show. With a range of bars, restaurants and lounges, there’s plenty of food and drink available, plus official merchandise from the event. Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Co-op Live is mostly a cashless venue, and we’ll only accept contactless or card payments, unless you are purchasing merchandise, where cash payments are allowed.  

Yes, please speak to a steward in the venue who will be able to provide access to our multi-faith prayer room.  

No, re-admission is not permitted at Co-op Live.  

Yes, Wi-Fi is available throughout the venue.  

Unfortunately, we can’t make this happen, but some events include meet and greet packages as part of the ticket options. Do check this out when purchasing your tickets. 

Co-op Live is a no smoking venue, including all e-cigarettes and vapes. If you’re coming to an event, you can’t leave and re-enter once you’ve gone through the ticket check. 

During an event, we have Fan Services Information Points located on Level 1 (opposite Block 112) and Level 3 (behind Block 323). Our team will be on hand to support you with any queries you may have. Following an event please fill in our lost property form below, if your item is found someone will be in touch to arrange a collection. Please note, all unclaimed lost property is stored for a maximum of 2 weeks.

LOST PROPERTY FORM

We have Fan Services Information Points located on Level 1 (opposite Block 112) and Level 3 (behind Block 323). Our team will be on hand to support you with any queries you may have including:

• Answering any questions
• Supplying ear defenders (subject to a fee and availability)
• Supplying Young Visitor Wristbands
• Managing Lost and Found Items

The nearest toilet facilities are North-East of the Etihad Stadium.

The venue has a number of dedicated house wheelchairs, that can be accessed to move around the venue and to access seats. To request the use of a house wheelchair please speak a member of staff upon arrival at our accessible Entrance B, or speak to a member of the team at our fan service desk located on level 01 – opposite block 111.

Please note, house wheelchairs can only be used once inside venue and with the supervision of a member of the Co-op Live team. House wheelchairs can only be used to help move around the venue and not for the duration of the event.

Co-op Live is building a designated respite space; a safe space accessible to all who need it, including those with anxiety.

Our stewarding team will be available to direct and grant access to you on the night. If you feel that you may require use of this space, please let us know in advance if you can by contacting us. The respite room is located on Level 1 on the Northeast corner of the venue, adjacent to the Co-op Backstage Club.

The venue includes two fully accessible changing places facilities. These are in Vertu Place on Level 00 and on the Level 01 Concourse opposite Block 114. Access is available via radar key. The toilet includes an adjustable changing bench, a hoist, and space for up to two personal assistants.