Help

Artists and events taking place at Co-op Live will be announced as and when confirmed, and not necessarily in order of appearance. You can view our events page to view all upcoming confirmed events. Register to be the first to know when we announce new events and keep a close eye on our social channels and official website. 

Follow us on: Instagram | Twitter | Facebook | LinkedIn | TikTok

We are working with event promoters and organisers across the country to bring the best artists to Co-op Live. We cannot guarantee the appearance of any specific artists, but with over 120 events planned for our first year and more beyond, do register for more information. Keep a close eye on our social channels and official website too. 

We’ll be giving you all the information you need for each individual event on our official website. Our social channels will also let you know when events are going on sale. 

Co-op Members get first in line access to tickets. Existing members can access tickets through the Co-op app, separate to the Co-op Live app. To find out more about Co-op membership, visit their website.

Please see our comprehensive ticketing section for more information on how to book tickets for events at Co-op Live.

You can book tickets online by clicking on the 'Book Now' button on the event you wish to attend from our Events page. Please only buy tickets from authorised ticketing agents such as our official ticketing partner, Ticketmaster. All events are listed on the Events page of the official Co-op Live website. 

Accessible tickets will be available to book online through Ticketmaster. For more information on how to buy accessible tickets, head to our designated Accessibility page.

All attendees must have a standard ticket regardless of their age.

Anyone aged 14 or under must be accompanied by an adult aged 18 or over. Anybody under the age of 16 is not permitted in the standing area. Please note that Co-op Live reserves the right to remove or re-seat, if possible, any child who appears to be under the age of 16 for safety purposes.  

Additional age restrictions may be placed by the event organiser for specific events, so please do check before purchasing a ticket.  

On event days, young visitor writstbands are available from our Fan Services Information Point on Level 1 (opposite Block 112) and Level 3 (behind Block 323) allow easy identification of young people and vulnerable adults, in the event they are separated from their parent / guardian.

Co-op Members get first in line access to tickets. Existing members can access tickets through the Co-op app, separate to the Co-op Live app. To find out more about Co-op membership, visit their website.   

If your event has been changed, you are able to apply for a refund for your tickets from your ticketing provider. Parking will be automatically refunded for events that have moved to another venue.

Catterall vs Prograis, 24 Aug 2024 - cancelled. New Date 26 October 2024. All tickets have been automatically refunded by the ticketing provider. You will need to rebook for the new date. 

Greatest Hits Radio Live, 24 Nov 2024 - cancelled. All tickets have been automatically refunded by the ticketing provider

Olivia Rodrigo, 3 May - 30 June 2025. All parking will be automatically moved to the new date, if you would like to apply for a parking refund please fill in this form.

Olivia Rodrigo, 4 May - 1 July 2025. All parking will be automatically moved to the new date, if you would like to apply for a parking refund please fill in this form.

We acknowledge and sincerely apologise for the inconvenience caused for a number of fans. Fans are asked to refer to the terms and conditions on their ticket, and contact their point of purchase for more information.

A ticket limit may be imposed by the event organiser. The ticket limit will always be displayed at the start of the booking process, and is usually applied per person, per method of purchase. Sometimes the ticket limit is extended to a household. Those looking to get around the system by using multiple payment methods or accounts may have their tickets cancelled without notice.

Fees can vary depending on your point of purchase.

Generally, you will pay a service charge and facility fee on each ticket purchased. An order processing fee may be applied to the entire transaction regardless of the number of tickets you are buying.

This fee keeps the venue running, helping us to improve our services and experiences for all fans to Co-op Live.

Ticketmaster are Co-op Live’s Official Ticketing Partner, and Seat Unique are the Official Hospitality Marketplace. 
If you are interested in annual Premium Memberships please contact our Premium team.
 
The following ticket agents are also authorised by promoters to sell tickets to Co-op Live:
 
Ticketmaster: www.ticketmaster.co.uk
 
Seat Unique: www.seatunique.com 
 
Ticketweb: www.ticketweb.co.uk
 
Gigs and Tours: www.gigsandtours.com
 
See Tickets: www.seetickets.com
 
Eventim: www.eventim.co.uk
 
Gigantic: www.gigantic.com
 
Ticketline: www.ticketline.co.uk
 
To avoid disappointment, please only use authorised ticket sellers. Other ticket agents may be used directly by the event organiser or promoter.

Ticketmaster will send souvenir tickets to customers by post after the event has taken place.

We have a range of exciting Premium Experiences at Co-op Live, many of which are available on an event-by-event basis. Available upgrades can be purchased at the same time as buying your ticket, and ahead of the event through the Co-op Live app, including levelling up to the exclusive Co-op Backstage Club. The upgrades available may change depending on the event.

You can find out more on our Premium Experiences page.

All ticket purchases are non-refundable; however, we have made it easy for you to transfer or exchange your ticket if necessary.  

If you have not booked through Ticketmaster, then please defer to your point of purchase.

Ticket Transfer
Tickets purchased through Ticketmaster can be directly transferred to friends or family through the Co-op Live app in the runup to the event. To do this, click ‘Transfer Tickets’ on the ticket menu and follow the instructions. Please note that for some events, ticket transfer may be disabled.  

1. Open the Co-op Live app and sign into your account.

2. Tap My Tickets and select the event.

3. Tap Transfer.

4. Select the tickets you'd like to transfer and tap Transfer To.

5. Enter your recipient's information, including their email address — you could even add a note too.

6. Tap Transfer Ticket.

For guidance on how to transfer tickets through Ticketmaster, visit their help page.

Ticket Exchange

Ticketmaster’s Ticket Exchange is the only resale platform endorsed by Co-op Live. The platform allows fans to sell tickets for face value or less and will appear directly on Ticketmaster.  

For guidance on how to sell tickets through Ticketmaster, visit their help page.

You can download the Co-op Live app on IOS App Store and on Google Play Store. Alternatively, please click here to direct you instantly to the correct app store for your device. Please note, the Co-op Membership app is a separate app and will not get you into the venue.

Ticketholders will receive a confirmation e-mail shortly after purchase from their point of purchase. Tickets from Ticketmaster or Seat Unique will then be activated in the Co-op Live app no later than 5 days before the day of the event, so please do not worry if you don’t see the ticket appear in the app straight away. Please ensure that you have the app downloaded, are logged into your account and can see your tickets prior to arriving at the venue.

If you cannot see your tickets, or have booked through a third party ticketing agent, please contact your point of purchase, and follow their instructions on how to access tickets.

If you can see your booking, but the barcode is not yet displayed, the tickets have not been released yet. This will be intentional. If it’s less than 5 days before the event date, please contact your point of purchase.

If you can't see your booking, please defer to your point of purchase.

Fans who have booked with third party ticket agents such as See Tickets, Gigs and Tours or AXS will recieve instructions to find their tickets from their point of purchase.

We encourage all fans to download the Co-op Live app to enhance your in-venue experience.

If you have purchased from Ticketmaster or Seat Unique, your tickets will likely to appear in the app no later than 5 days before the event date, so don’t worry if you can’t see them just yet. If you still don’t have access to your ticket 3 days before the event, please contact your ticketing provider.

Please check the following:

•            Ensure you have downloaded the latest version of the venue app

•            Check that you are logging in using the same email address used to place the order

•            If a typo was made in the email address used when making the booking, this can be resolved by getting in touch with your point of purchase

If you haven't booked through Ticketmaster or Seat Unique, please refer to your point of purchase for your tickets. This can include See Tickets or Gigs and Tours for example.

If tickets are still not appearing on the day of the event, don’t worry, we’re here to help. Please contact your point of purchase.

No. Your mobile ticket includes leading technology with fraud protection, so you won't be able to use screenshots or printouts.  We use SafeTix™, a new and unique barcode that automatically refreshes every few seconds so it cannot be stolen or copied, keeping your tickets safe and secure.

If you have booked tickets through Ticketmaster, official hospitality via Seat Unique or a Premium Experience from a member of the Co-op Live team, your ticket will be available through the Co-op Live app. The app will also support your in-venue experience, including detailed venue maps, information and updates.

We use innovate SafeTix™ technology to ensure the ticket remains secure. The app will include a dynamic barcode to eliminate fraud or theft. Please note that screenshots of the barcode will not be accepted. Following its first open, the barcode will open without access to an internet connection.

With Ticketmaster SafeTix™, your unique barcode gets you into the venue quickly, automatically refreshing every few seconds to eliminate fraud or theft.

If you can't see the fields to log in on the app, then it may be because you have increased the size of your font on your mobile phone. Please follow the below steps and see if it resolves the issue.

Android
Step 1. Launch the Settings app, and then select Display.
Step 2. Select Font size and style.
Step 3. Change the Font size by dragging the slider left or right.
You can find further instructions on Samsung's Help Page.

Iphone
Go to Settings > Display & Brightness, then select Text Size.
Drag the slider to select the font size you want.
You can find further instructions on Apple's Help Page.

If you are still having an issue, please send feedback via the app. You can also view your tickets on the Ticketmaster app or visit the Fan Services office on event day, the office opens from one hour before general admission doors.

No. The Co-op Membership app is where you will find all your benefits to being a Co-op Member, including access to purchase presale tickets at Co-op Live. You will need to download the Co-op Live venue app to recieve your tickets and enter the venue.

If you have booked through Ticketmaster, tickets can be directly transferred to friends or family through the Co-op Live app up to 30 days before the event, and often at your point of purchase. To do this, click ‘Transfer Tickets’ on the ticket menu and follow the instructions. Please note that for some events, ticket transfer may be disabled.  

1. Open the Co-op Live app and sign into your account.

2. Tap My Tickets and select the event.

3. Tap Transfer.

4. Select the tickets you'd like to transfer and tap Transfer To.

5. Enter your recipient's information, including their email address — you could even add a note too.

6. Tap Transfer Ticket.

For guidance on how to transfer tickets through Ticketmaster, visit their help page.

If you haven't booked through Ticketmaster, please refer to your point of purchase for your tickets. This can include See Tickets or Gigs and Tours for example.

If you don't have a smartphone, another way to gain entry to the venue is through the Ticket Office team located on Level 1, Canalside.

To gain entry, you must provide the physical credit/debit card used for the purchase alongside photo ID (such as a driving licence or passport). The name on your photo ID must match the name on the credit/debit card used for the ticket purchase; otherwise you will be refused entry. If you have a new card since the time of booking, you’ll need to contact your point of purchase to update the booking details.

Yes, your seat locations will remain the same if you held onto your tickets.

All valid tickets that have not been refunded will automatically be transferred to the new dates, along with any car parking that has not been refunded. Please note, further details on additional ticket releases will be made available closer to the event date, once all valid tickets have been honoured.

Only current and valid tickets will be automatically transferred to the new dates. Those who have requested or received a refund for their tickets will be required to purchase a new ticket. Please note, further details on additional ticket releases will be made available closer to the event date, once all valid tickets have been honoured.

Refunds will be available from your point of purchase should you not be able to attend the rescheduled dates. Further information on how to request a refund will be provided directly by your point of purchase.

It is not possible to switch dates. Refunds will be available from your point of purchase. Please note, further details on additional ticket releases will be made available closer to the event date, once all valid tickets have been honoured.

Refund parking for 3 May on this form.

Refund parking for 4 May on this form.

Co-op Live is located on the Etihad Campus, a short distance from the centre of Manchester.

Co-op Live
1 Sports City Way
Etihad Campus
Manchester
M11 3DU

We ask fans to support Manchester City Council and our goal of becoming net zero carbon, avoiding travelling by car – Co-op Live’s largest emission potential. We are easily accessible by cycle, tram, bus, car and foot via our designated, upgraded step-free walking route.

There is an enhanced journey planner available here.

For live travel updates, check out Getting to the Co-op Live Arena and follow @beenetwork on X (formerly Twitter). 

For more information, visit the TFGM website.

Co-op Live is a 25-minute walk from the heart of Manchester. From Piccadilly Station, following the blue lampposts for our regenerated, step-free CityLink Walking Route Presented by The Climate Pedge through Manchester’s Ancoats, New Islington and Holt Town areas.

Find out more

The route is well lit and includes CCTV and helpers on event days to provide support and directions. Fans are met by interactive experiences, including a host of light and sound installations and especially comissioned artwork.

Plan your journey and enhance your experience - whilst saving the planet and counting your steps! 

Frequent trams run on the Ashton-Eccles line to the Etihad Campus stop, located directly next to the venue. Trams run every 7.5 minutes from the city centre, and until 01:00 on Fridays and Saturdays.

In order to safely manage crowds post-event, Velopark and Holt Town stops will be closed.

Plan your journey

The integrated tram travel initiative has now ended. Fans are reminded that a valid Metrolink ticket is required for travel across the network.

If you have to drive, did you know that there are 24 Park and Ride sites in Greater Manchester? You can park your car for free and hop on the tram to your destination. The nearest Park and Ride sites to the Co-op Live Arena are:
Ashton Moss (Ashton line) - 183 spaces and 12 disabled spaces
Ashton West (Ashton line) - 184 spaces and 11 disabled spaces
Ladywell (Ashton-Eccles line) - 332 spaces and 22 disabled spaces

Frequent trams run on the Ashton-Eccles line to the Etihad Campus stop, located directly next to the venue. Trams run every 6 minutes from the city centre, and until 01:00 on Fridays and Saturdays.

You can also park in the city centre at one of the City centre car parks and ride the tram to Etihad Campus.

In order to safely manage crowds, Velopark and Holt Town stops will be closed post-event.

PLAN YOUR JOURNEY

If you are intending to catch a bus to or from Co-op Live, the following commercial bus services will bring you closest to the venue.

Along Alan Turing Way - a 2-minute walk from the venue
53 - Cheetham Hill - Higher Crumpsall - Old Trafford - Pendleton

Along Ashton New Road - a 10-minute walk from the venue
216 - Piccadilly Gardens - Ashton-under-Lyne - Stalybridge
230 - Piccadilly Gardens - Droylsden - Ashton-under-Lyne
231 - Piccadilly Gardens - Droylsden - Hurst - Ashton-under-Lyne

Along Oldham Road - a 20-minute walk from the venue
83 - Piccadilly Gardens - Failsworth - Oldham - Sholver
84 - Piccadilly Gardens - Hollinwood - Oldham - Lees - Uppermill
181 - Piccadilly Gardens - Chadderton - Royton - Wrens Nest
182 - Piccadilly Gardens - Chadderton - Royton - Wrens Nest

Along Ashton Old Road - a 20-minute walk from the venue
219 - Manchester City Centre - Stalybridge - Hadfield - Glossop

You can see the nearest stops to the ground with the dedicated map.

Journey times could also be impacted due to the increased levels of traffic, so be sure to plan ahead and allow extra time for your travel.

Official parking will be available for all events at Co-op Live in Official Parking brought to you by Vertu. 
Parking will be released up to 4 weeks before the event. You can find out more on our Parking Help Page. We advise all fans using Etihad Campus car parks to avoid leaving valuable items on display.

A residents parking scheme is in place to protect those living near the Etihad Campus, and fans will not be able to drop off, park, or pick up outside of designated areas.

Please use the post code M11 3DU, and follow the signs towards Etihad Campus as you get closer.

Congestion on the roads close to the Etihad Campus will start to build from around 2 hours before each gig as event-goers begin to arrive. If you are travelling on the road, we suggest you plan ahead. Here are some suggested times that you should add to your journey on event day:

• Alan Turing Way (both directions): plan an additional 20 minutes into any journey by road.
• Hyde Road (eastbound): expect an additional 15 minutes to be added to your journey.
• Mancunian Way (westbound): plan for an extra 10 minutes of travel time.

Please be aware that travel times may vary dependent on a variety of factors including whether it is an evening or weekend event and whether there are other events on the Etihad Campus.

You can also park in the city centre at one of the City centre car parks and ride the tram to Etihad Campus, or use many of the Park and Ride locations in Greater Manchester.

There are a number of train companies in the UK that operate trains to Manchester, including Avanti West Coast, Northern, TransPennine Express, CrossCountry and Transport for Wales. Fans can get to Manchester via the four main train stations:

Manchester Piccadilly: 25-minute walk or 10-minute tram direct to the Etihad Campus.

Manchester Victoria: 45-minute walk or 30-minute tram to the Etihad Campus, changing at Piccadilly Station.

Manchester Oxford Road: 45-minute walk or 12-minute tram from nearby St Peter’s Square to the Etihad Campus.

Manchester Deansgate: 60-minute walk or 15-minute tram direct to the Etihad Campus.

Salford Central: 60-minute walk or 12-minute tram from St Peter’s Square to the Etihad Campus. Note St Peter's Square is a 15-minute walk from Salford Central. 

Ashburys Station: 10-minute walk to the Etihad Campus.

Hackney Carriages will be directed to Rowsley Street, to the west of the Etihad Campus, highlighted in red below. 
Uber and Private Hire will be directed to Edwin Road at the main pick up/drop off area, on the next road from Rowsey Street. You can use the postcode M11 3ER to locate it.

There are designated locations to be dropped off at and collected at the end of the event on Edwin Road, highlighted in red below; please ensure you use these and share these locations with whoever you are collecting.

You can see the location on the dedicated map or use the postcode M11 3ER.

There are over 500 cycle parking spaces at the Etihad Campus.

Greater Manchester now also offers the option to hire bikes. Through the Beryl app, you can locate and unlock your bike, get from A to B, then safely lock your hired bike up again.

There are two bike hire points near the south-west corner of the Etihad stadium, on Ashton New Road.

To find out more about Manchester's cycle hire scheme that operates in the area, visit the dedicated cycle hire information.

You can take a look at the cycle paths around the Etihad Campus by visiting the interactive map - just scroll in on the area and discover routes to get you to your event. Bag drop will also be available on the Etihad Campus if you need it.

Note, Co-op Live accepts no liability and all bikes are left at their own risk.

International fans can fly into Manchester Airport from most major international cities, or via a connection from London Heathrow or Gatwick.

There are regular National Rail trains and Metrolink trams into central Manchester from the airport. Further detail on how to access Co-op Live can be found on the Bee Network website.

As well as a vibrant atmosphere, this does mean there will be added footfall across the Campus, and increased demand on local roads and the public transport infrastructure.
While we’re making sure everyone is safe and happy, please plan your travel in advance, and give yourself enough time to get to the event. 

Limited accessible parking will be available up to 4 weeks before the event, but there will no further pre-booked parking available on or around Etihad Campus on these days.

There are likely to be road closures in place around the Etihad Campus for up to twenty minutes after the football has finished, or in some cases longer than this. Please visit our journey planner for more information and to help you plan your journey to and from the arena.

To minimise the impact on fans, we have been working closely with local organisations including Manchester City Football Club, Transport for Greater Manchester and Greater Manchester Police.

Stewards will be on hand to help you find the best way to the arena across the Campus and our digital signage will keep you up to date with any additional information you may need. Due to the increased footfall on the Campus, additional security measures will be in place for your safety. Please do follow these and listen to the guidance of our staff. 

Please visit Man City's Website for all updated football fixures for 2024/25 season.

Unless otherwise stated, all main performances at Co-op Live are expected to finish by 23:00. Events in ancillary spaces may continue until 01:00.

We strongly advise that fans plan return travel in advance of arriving at Co-op Live, and in line with operating hours across public transport networks.

In order to safely manage crowds post-event, Velopark and Holt Town tram stops will be closed.

The CityLink Walking route presented by The Climate Pledge will remain staffed up until 00:00 following all main performances at Co-op Live.

There is accommodation across Manchester to suit every budget. Please ask the reception teams or your hosts for information on how to get to the arena from where you are staying. Visit Manchester has more information and to make a trip out of your visit.  

Official Vertu Parking will be available for all events at Co-op Live. Parking is only available online subject to availability, and can be booked in advance on our Parking Booking Page. 

Please note, parking will be made available up to 4 weeks before the show date. We will inform all ticket holders via email once parking is available. Parking will be available on a first-come-first-served basis. You can find all information on our Parking Help Page.

Parking will be available for all events at Co-op Live with Official Vertu Parking. Parking is only available online subject to availability, and must be booked in advance online on our Parking Booking Page.

Book Parking

Please note, parking will be made available up to 4 weeks before the show date. We will inform all ticket holders via email once parking is available. Parking will be available on a first-come-first-served basis.

Official Parking brought to you by Vertu Motors, is located next to the arena on Etihad Campus. Depending on the event, Off Street Parking may be located in Blue or Orange car parks. Parking will be open 4 hours before door time. We advise all fans using Etihad Campus car parks to avoid leaving valuable items on display.

The location of available car parks and the number of available spaces will depend on the event and other concurrent activities taking place on the Etihad Campus. Visit our website for more information on how to get to Co-op Live, and follow the signs on arrival.

Official Parking will open 4 hours before General Admission doors, and 3 hours before Premium doors. It will remain open until 2 hours after the event has finished. It is not possible to leave cars overnight.

Parking brought to you by Vertu Motors will be charged at £25 per vehicle per event. You can buy parking online on our Parking Booking page.

Parking for Co-op Live will be available up to four weeks prior to individual events, and must be pre-booked. Parking available to Co-op Live fans will differ by event, in-line with wider activity taking place on the Etihad Campus. On days when there are multiple events taking place, parking may be limited. Only pre-booked parking will be available on days where events are taking place at both Co-op Live and the Etihad Stadium, and parking will not be available to purchase on arrival. We strongly recommend fans plan ahead.

Any vehicle larger than a standard car parking space will be required to purchase a coach parking spot for £100 per event.

Coach parking is available at Co-op Live for £100 per event.

Yes. If you have booked Parking brought to you by Vertu Motors and need to change any details, please email us and your request will be dealt with.

We don’t allow large bags into the venue for security reasons. You will be allowed to take small handbags in with you, as long as they are no larger than A4 in size. We have a one bag per person policy. Backpacks, travel cases, laptop bags and large tote bags are not permitted inside the venue.

There will be limited bag storage on site, priced from £15. This facility is located in the Official Orange Car Park on the Etihad Campus. Highlighted in red below.

Co-op Live uses a frictionless security screening that detects prohibited items without you needing to empty your pockets.  

Our screening is simple; please follow these 6 steps to make it as efficient as possible: 

1. Finish up any food and drink before you enter Co-op Live as you’re not allowed to take these in with you.
2. Head to the entrance that is stated on your ticket.
3. Open your app and have your tickets ready for scanning.
4. Keep your small bag and coats on your person. There is no need to take items from your pockets, unless instructed to by our security team.
5. Simply pass through the screening system when asked by one of the team.
6. You may be required to undergo a further search; you’ll be instructed to head to the nearest search table if required.

Your safety and security are at the forefront of everything we do. Our designated security team are on hand to ensure your visit to Co-op Live is as it should be. When visiting Co-op Live, please leave plenty of time to pass through our enhanced security checks and cooperate with our staff as they carry out important work to keep us all safe.

We have comprehensive procedures in place for every type of incident, meeting regularly and working extensively with local police and other authorities. We encourage anyone attending our events to report any suspicious activity to our security staff immediately. To understand more about how we are keeping you safe, visit our Safety Page.

If you’re coming into Co-op Live, you agree to a personal search and an item search. We can remove dangerous items and anything that’s not allowed in the venue. These include:

Food, glass, bottles, cans, plastic bottle tops, alcohol, large umbrellas, lighters, disposable vapes, professional cameras, and recording equipment.  

Please note that although cigarettes and non-disposable vapes are permitted in the venue, they cannot be used.

Other items that are prohibited include:   

Weapons, ammunition, explosives, horns, whistles, drums, fireworks, flagpoles, large umbrellas or any other item which in our reasonable opinion, may cause danger or disruption to any event or to other visitors (regardless of whether such item is illegal or is carried for specific purposes); religious symbols of faith, where certain conditions for entry (policy available on request and/or as otherwise determined within our discretion), are not met.

We also do not permit Laptops, iPads or Go Pro's (or any similar device) into the venue. 

If you need to bring items otherwise banned for medical reasons, please contact us in advance.

Assistance dogs are the only animals allowed in the venue. 

Foldable walking sticks are allowed into the venue, however, are not permitted to be used on the standing floor.

Any changes to the list above on an event-by-event basis will be clearly detailed on the event page. 

The full list of prohibited items can be found in our Terms & Conditions. 

All attendees must have a standard ticket regardless of their age.

Anyone aged 14 or under must be accompanied by an adult aged 18 or over. Anybody under the age of 16 is not permitted in the standing area. Please note that Co-op Live reserves the right to remove or re-seat, if possible, any child who appears to be under the age of 16 for safety purposes.  

Additional age restrictions may be placed by the event organiser for specific events, so please do check before purchasing a ticket.  

On event days, young visitor writstbands are available from our Fan Services Information Point on Level 1 (opposite Block 112) and Level 3 (behind Block 323) allow easy identification of young people and vulnerable adults, in the event they are separated from their parent / guardian.

No. We want you to enjoy yourself, and we care about the safety and wellbeing of everyone at the event. Crowd surfing and moshing can lead to serious injury to you and fellow fans. Staff may ask you to leave the venue without a refund if you do crowd surf or mosh. 

Live shows often include special effects, including pyro, lasers and strobe lighting. Although we do our best to find out in advance, we can’t always let you know before the event if this is the case. Please speak to a member of staff on arrival if you are concerned about possible special effects or contact us in advance for more information where possible.  

Yes – there are defibrillators outside all four main entrances of the arena, outside the three first aid rooms and in the bars on Levels 2,3 and 4.

Please be aware that all dishes are prepared in an environment that may contain nuts, seeds, gluten, or lactose and that all dishes may have some traces of these or other allergens. Full allergen information is available to guests upon request, please just ask a member of staff on the night.

For your own safety, we do not allow fans to arrive early to queue or camp outside. We ask that fans arrive no earlier than 09:00 on the day of the event, and as close to the doors open time as possible for safety reasons. We do not issue numbered wristbands for the purpose of reserving a space in the queue. You will be allowed into Co-op Live when the doors open. You will then enter in queue order. 

Limited facilities are available at the venue prior to doors opening. Should you wish to arrive early, we ask that you prepare accordingly including bringing sufficient food and water, and wearing appropriate clothing for the weather conditions on the day. To ensure safe and effective running of the venue, Co-op Live cannot guarantee access to sheltered queuing.

Please make sure your phone is fully charged before leaving home. There are a number of mobile phone charging points across the venue in Vertu Place on Level 0 and one on Level 1 on Canalside – please ask a steward to show you the closest one.

Children under the age of 14 must be accompanied by an adult, over the age of 18. Anybody under the age of 16 is not permitted in the standing area.

Ensure children have a fully charged phone, including a charging cable. There will be charging points located across the arena.

Ask the children in your care to let you know they have got into the arena safely and to keep you updated of their location. If feasible, do consider asking them to share their location with you at regular intervals.

Ask those children in your care to let you know when they leave the arena, how they plan to travel home and the time they expect to arrive home. If travelling on public transport/taxi, advise them to let family know who they are travelling with and how.

Encourage the children in your care not to travel alone and to stay together for the duration of the event and on their journeys home. Advise them not to go off with people they do not know.

Tell the children in your care not to enter the car or other transport of someone they do not know or have not booked through a recognised organisation. 

Ensure the young people in your care keep their money and personal items secure and on their person at all times. Remember bags cannot be any larger than A4 in size.

Ensure the children in your care know to ask stewards or staff members if they are unsure about anything. They are easily identifiable by their uniforms and lanyards. 

We will be distributing young visitor wristbands to young children, young adults and any vulnerable adults for easy identification from our Fan Services Information Points on Levels 1 (opposite Block 112) and 3 (behind block 323). Please visit the Fan Services Information Points to collect your wristbands.

If you do become separated from young people in your care, please tell a steward or member of staff immediately.

We will always let you know when doors open for each individual event on the event page on our website and on the Co-op Live app. We will also always try to let you know showtimes, however these are not always available and can change at the last minute. We don’t want you to miss out, so please always arrive with plenty of time to get through ticket checks and security once doors are open. For safety reasons we do not share the end time. Curfew for main bowl evening events is 23:00 unless otherwise stated. 

No, but we have a number of food and drink outlets at Co-op Live including bars, restaurants and lounges catering to all tastes and diets. All food and drink items will carry full ingredients lists and be clearly labelled with allergens to ensure those with food allergies can access the information they need easily.

If you need to bring anything from outside because of special dietary or medical requirements, please contact us in advance of your visit and speak to staff at the door on arrival.

We will be using unbranded, reusable cups onsite through the ONE Planet ONE Chance Reusable Cup System. Please return your cups to the specific return points so they can be washed and used again. You will be in with a chance to win great prizes every time you return a cup! We offer a bottle and baby food warming service for all parents who require it. Please visit the team in one of the food outlets who will be more than happy to help. 

In most cases, you can use your phone to capture the action, but professional cameras, video recording or any other form of recording equipment is strictly prohibited. There may be some occasions when the artist or event organiser asks fans to lock away their phones too. In that case, we will always let you know in advance on the event page and in the run-up to the event. 

We still want you to have a great time, so please let us know by contacting us in advance if you can no longer safely stand so we can try to find an alternative location for you to enjoy the event. To avoid any safety issues, we don’t allow people using crutches or walking aids onto the standing floor.  

Co-op Live is a cashless venue. All payments must be made by contactless, card, we also accept Apple and Google Pay.

Fan Services are our information Points located around the venue.

The Fan Services Ticket Office is located outside on Level 1 opposite the canal, if you have any queries with your tickets or app, please head to this office before trying to enter the venue.

Inside the venue, if you need any support, there are 2 Fan Services locations on Level 1 (opposite Block 112) and Level 3 (behind Block 323). Our team will be on hand to support you with any queries you may have.

With 32 food and drink concessions, including bars, premium restaurants, lounges, and club spaces, there’s plenty of food and drink available, plus official merchandise from the event.

There will be official merchandise on Level 0, Level 1, Level 2 and Level 3.

Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Note that Co-op Live is a cashless venue, and we’ll only accept contactless or card payments.

We don’t want you to miss out, so we strongly advise you arrive as close to the advertised door time as you can. There’s plenty to do inside Co-op Live before the event starts.  

We will always let you know when doors open for each individual event on the event page. We will also always try to let you know showtimes, however these are not always available and can change at the last minute. We don’t want you to miss out, so please always arrive with plenty of time to get through ticket checks and security once doors are open. For safety reasons we do not share the end time. Curfew for evening events is 23:00 unless otherwise stated. 

Yes, we want you to have a good time and to enjoy yourself. That said, please be mindful of people around you, and don’t stand on seats or block walkways, stairways or aisles. To keep everyone safe, please don’t climb, crowd surf or mosh either. We love our fans, and we strongly encourage you to be considerate and look after each other. 

We’re always here to help. If you have any questions or issues in the venue, please speak to one of our team at the Fan Information Points or around the venue. We’re often able to help in the moment and would strongly recommend you speak to somebody rather than raising the issue after the event. Although we love engaging with fans on social media, we can’t always deal with issues raised there at the right time.  

We’ve made sure that Co-op Live is about more than the show. With a range of bars, restaurants and lounges, there’s plenty of food and drink available, plus official merchandise from the event. Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Co-op Live is mostly a cashless venue, and we’ll only accept contactless or card payments, unless you are purchasing merchandise, where cash payments are allowed.  

Yes, please speak to a steward in the venue who will be able to provide access to our multi-faith prayer room.  

No, re-admission is not permitted at Co-op Live.  

Yes, Wi-Fi is available throughout the venue.  

Unfortunately, we can’t make this happen, but some events include meet and greet packages as part of the ticket options. Do check this out when purchasing your tickets. 

Co-op Live is a no smoking venue, including all e-cigarettes and vapes. If you’re coming to an event, you can’t leave and re-enter once you’ve gone through the ticket check. 

During an event, we have Fan Services Information Points located on Level 1 (opposite Block 112) and Level 3 (behind Block 323). Our team will be on hand to support you with any queries you may have. Following an event please fill in our lost property form below, if your item is found someone will be in touch to arrange a collection. Please note, all unclaimed lost property is stored for a maximum of 2 weeks.

LOST PROPERTY FORM

We have Fan Services Information Points located on Level 1 (opposite Block 112) and Level 3 (behind Block 323). Our team will be on hand to support you with any queries you may have including:

• Answering any questions
• Supplying ear defenders (subject to a fee and availability)
• Supplying Young Visitor Wristbands
• Managing Lost and Found Items

The nearest toilet facilities are North-East of the Etihad Stadium.

The venue has a number of dedicated house wheelchairs, that can be accessed to move around the venue and to access seats. To request the use of a house wheelchair please speak a member of staff upon arrival at our accessible Entrance B, or speak to a member of the team at our fan service desk located on level 01 – opposite block 111.

Please note, house wheelchairs can only be used once inside venue and with the supervision of a member of the Co-op Live team. House wheelchairs can only be used to help move around the venue and not for the duration of the event.

Co-op Live is building a designated respite space; a safe space accessible to all who need it, including those with anxiety.

Our stewarding team will be available to direct and grant access to you on the night. If you feel that you may require use of this space, please let us know in advance if you can by contacting us. The respite room is located on Level 1 on the Northeast corner of the venue, adjacent to the Co-op Backstage Club.

The venue includes two fully accessible changing places facilities. These are in Vertu Place on Level 00 and on the Level 01 Concourse opposite Block 114. Access is available via radar key. The toilet includes an adjustable changing bench, a hoist, and space for up to two personal assistants. 

To book accessible tickets online please follow the below instructions.
 
- Please visit cooplive.com and select the event.
- Use ‘Book Now’ button on the event you wish to attend.
- Please make sure you select the ‘All Ticket Types’ button and highlight either wheelchair access, ambulant, visual/hearing impaired or as appropriate from the drop-down menu
- Please note that the Accessible Symbol Imageis used for a number of access requirements.
Make sure that you read the description thoroughly to ensure you are booking the appropriate tickets. 
- Personal assistance/companion tickets are for accessible customers who require assistance during their visit, therefore the position next to the accessible ticket must be chosen when booking (where this is an option) and all tickets must be purchased in one transaction. 
- Free personal assistance cannot be added after the booking has been made but you can swap a full price ticket for a companion (if eligible, please contact Ticketmaster to do so). 
- Once your booking is completed – you will then be emailed with the instructions on how to register to the Ticketmaster Access Scheme. However we advise doing it in advance here: Ticketmaster Accessibility Form

Please note that Ticketmaster’s accessibility tickets prioritise those with access requirements and their personal assistance. This is to ensure that people with accessibility requirements are accommodated. Ticketmaster will hold a variety of accessible seating and availability will be subject to demand at the time of your booking.

If you are unable to book through Ticketmaster, please use the Accessibility Request Form to contact the venue directly. Please note tickets are not guaranteed and are subject to availability.

When purchasing accessible tickets, including a free essential companion ticket, you will be asked to provide proof of eligibility. You will be contacted directly by Ticketmaster after purchasing accessible tickets, ensuring that tickets are allocated correctly, and the system is not misused.

To apply for the essential companion or for more information regarding eligibility to the accessible scheme please visit the Ticketmaster Accessibility Form.

Below is a list of documents Ticketmaster may accept when considering allocating a complimentary ticket:
· PIP (Personal Independence Payment
· DLA
· Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
· Carer's allowance · A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
· Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
· War Pensions Mobility allowance
· Blind or partially sighted registration certificate (BD8 or CVI certificate)
· A personal letter from the GP, community nurse or social worker
· Benefit award letters
· Copy of a blue badge (we would need to see both sides)

If you are experiencing any issues in booking accessible tickets please contact Ticketmaster.

If you require extra assistance and are unable to book online, please contact the venue directly.

All entrances into the venue are step-free, except Entrance C. Accessible ticket holders can use the closest entrance to their point of arrival, with Entrance B a dedicated accessible entrance directly onto the event floor. Please speak to a member of the team outside the venue when you arrive should you need any assistance.

Entrance B is the venue’s dedicated accessible entrance.

All entrances into the venue are step-free except entrance C which involves approximately 12 steps to access this entrance.

The accessible drop off point is at Entrance B on Forge Lane, M11 3DU. This is opposite Blue Car Park.

Complementary accessible parking is available at Co-op Live, and must be reserved in advance. You can book parking online on our Parking Booking Page up to a month before the show date.

Please choose your event and book accessible blue badge parking on our Parking Booking Page. You will need to provide a blue badge number and vehicle registration when making a selection. Parking opens up to a month before the show date, subject to availability.

Accessible parking is free of charge when providing a blue badge number and vehicle registration. You can book parking online on our Parking Booking Page, parking will be available to book up to a month before the show date.

Accessible parking will be located as close to Co-op Live as we can accommodate. Please follow the signs upon arrival.

All blue badge accessible parking spaces are standard size. Please contact us should you require alternative arrangements.

Assistance Dogs UK - ADUK registered assistance dogs are welcome at the venue. However, we recognise that not all assistance dogs are registered with Assistance Dogs UK Members and assistance dogs can be trained by their owners. We allow access to assistance dogs who are not formally trained by Assistance Dogs UK as long as they meet the Equalities and Human Rights Commission’s definition of an assistance dog.

This means your dog needs to have been trained:

• Not to wander around the premises or approach other customers.

• To only go to the toilet on command in a designated area of the event.

• To sit or lie quietly next to their owner.

Due to the crowded nature of our events and the low lighting conditions customers can experience, we request that your assistance dog wears a high vis jacket, even if they do not usually do so. This request is to ensure we meet customers’ access requirements while ensuring we also fulfil our legal obligation to provide a safe environment for all customers.

Event staff will be available to look after your assistance dog to allow you to fully enjoy the show. Please let us know in advance by contacting us if you are bringing your assistance dog to the venue or if you have any questions.

Please note that on rare occasions, we may need to relocate you to a more suitable seat should you wish to remain with your assistance dog.

Although we don’t normally allow fans to bring supplies into the venue with them, we welcome fans who need to bring medical supplies, equipment or food and drink to manage medical conditions. Please contact us in advance should this be the case, providing as much detail as possible, including your seat number or ticket type so we can ensure the event teams are aware. A medical team will be available at each event.

Please note that on rare occasions, we may need to relocate you to a more suitable seat depending on the equipment you require to bring into the venue.

To protect everyone’s health and safety, any mobility aids are not allowed on the standing floor. This includes canes and wheelchairs. Foldable and straight walking sticks are allowed, however straight walking sticks cannot be used in standing areas, only seated areas.

Accessible platforms are available across all levels at Co-op Live, and we will always do our best to facilitate any last minute relocation requests.

Yes, we do. Please contact us to request this with one of our team in advance of the event. 

All concourse levels within the venue can be accessed step-free. Four publicly accessible lifts will transport fans to all levels.

Venue and safety staff are available to guide and support where necessary.

All our bars, restaurants and lounges can be accessed step-free and include lowered counters for accessible ordering. 

Venue and safety staff are available support where necessary.

The venue has a number of dedicated house wheelchairs, that can be accessed to move around the venue and to access seats. To request the use of a house wheelchair please speak a member of staff upon arrival at our accessible Entrance B, or speak to a member of the team at our fan service desk located on level 01 – opposite block 111.

Please note, house wheelchairs can only be used once inside venue and with the supervision of a member of the Co-op Live team. House wheelchairs can only be used to help move around the venue and not for the duration of the event.

Accessible toilets are located throughout the venue. The venue has accessible toilets on

Level 00, Level 01, Level 02 and Level 03. These are marked on maps both inside the venue and on the Co-op Live app.

Accessible toilets are accessed via a Radar Key. If you require assistance accessing the toilets please speak to a member of staff on the night of the event.

The venue also has gender-neutral toilets available located on level 00, level 02 and level 03. These are marked on the maps both inside the venue and on the Co-op Live app.

The venue includes 2 fully accessible adult changing places. These facilities include:

- Toilet

- Adjustable changing bench

- Hoist

- Space for up to two personal assistants

The changing places are accessed via a Radar Key and are located on level 00 and level 01 opposite block 114. The location can also be found on maps throughout the venue or on the Co-op Live app.

If you require access to the changing places, please speak to a member of staff on the night of the event.

Baby changing facilities are available throughout the venue. These can be accessed within the general WC blocks throughout the venue as well as in the following locations:

Level 00 – Vertu Place
Level 01 – Outside Block 101 and 113
Level 02
Level 03
Level 04

Wheelchair accessible platforms and seating are available on every level throughout the venue to ensure variety and choice for all our fans.

All accessible seating (including wheelchair access platforms) may vary depending on the show layout.

- Level 0

Entrance B is a dedicated accessible entrance with direct access onto the step-free Level 0 wheelchair accessible platform.

Note that access to floor seated tickets is not step-free. Access to the event floor requires 4 steps.

Seats in floor blocks D1 and D2 are then accessed via 3 steps, followed by 2 steps per row.

- Level 01

Step-free wheelchair access platforms are located on row 24 on blocks 102,103,104,105, 106,107,108,109,110,111,112,113 and 114.

Ambulant seating is also available on row 24, and will require 2 steps to access.

Visual impairment, hearing impairment and non-step free access seating (including some ambulant seating) are available throughout the venue clearly marked on Ticketmaster when booking tickets.

- Level 03

Our designated accessible platforms on Level 03 are currently unavailable. If you require step-free access, please contact the access team in advance prior to booking tickets on Level 03.

All blocks within level 3 do have handrails. Please note the handrails are not continuous, and there are 3 steps per row.

To protect everyone’s health and safety, any mobility aids are not allowed on the standing floor. This includes walking sticks, canes, and wheelchairs. Accessible platforms are available across all levels at Co-op Live, and we will always do our best to facilitate any last minute relocation requests.

Co-op Live offers a pushing and chaperone service from our ‘access point’, located close to Blue Badge Parking, to your seat. This service is open to anyone who needs additional support and is offered on a first come first served basis; this means wait times may vary. This service is not bookable. 

Our emergency systems include both visual and audible warnings. Assistance will be provided and where necessary fans will be guided to a safe space or refuge for evacuation, including the use of evacuation lifts. Evacuation routes are signed throughout the venue. 

Co-op Live shows often include special effects, including pyro, lasers and strobe lighting. Although we do our best to find out in advance, we can’t always let you know before the event if this is the case. Please speak to a member of staff on arrival if you are concerned about possible special effects or contact us in advance for more information where possible.  

Co-op Live is building a designated respite space; a safe space accessible to all who need it, including those with anxiety.

Our stewarding team will be available to direct and grant access to you on the night. If you feel that you may require use of this space, please let us know in advance if you can by contacting us. The respite room is located on Level 1 on the Northeast corner of the venue, adjacent to the Co-op Backstage Club.

The venue has a fully accessible hearing loop that can be accessed from anywhere within the venue bowl.

Hearing loops can be loaned from Fan Services on Level 1.

If you require more information, please contact the venue directly.

If you require British Sign Language (BSL) interpreter, audio description or any other assisted performance, please contact the venue directly at least four weeks in advance of the event.

Events are likely to include special effects including strobe and flashing lights, smoke, haze, and pyrotechnics. Any effects being used in the performance will be displayed at all entry points to Co-op Live and the seating bowl. Please speak to a member of staff on arrival should this be a cause for concern or contact us in advance for more information where possible.  

Co-op Live has a vision to be the most sustainable arena in Europe, with the building designed with sustainability at its core. Putting people and the planet first is our priority in everything we do and at Co-op Live we’re committed to doing more to use less. We have many measures in place which support our vision and Manchester City Council’s goal of net zero carbon by 2038.

To find out more about everything we are doing in this space, visit our designated Sustainability page. 

We pride ourselves as being a world class venue, done the right way. We’re working with local suppliers, contractors, and employing most of our staff from Greater Manchester and nearby towns.  

To find out more about our work with and support for the local community, visit our designated Community Page.

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Be sure to add your post code and if you're in the catchement area, you will be automatically added to the email list. Emails are sent once a month.

Co-op Live is a joint venture between Oak View Group (OVG) and City Football Group (CFG). We are proud to be working with Manchester institutions Co-op as our naming rights partner. Additional investors include global superstar Harry Styles.  

Our doors will open to our fans in April 2024.

We’re busy expanding our team at Co-op Live to deliver an exceptional live entertainment experience to our fans. To find out more, and to see all our casual and permanent vacancies, please visit our designated Jobs page.